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Frequently Asked Questions
Clear answers to common questions about buying and selling professional photography, lighting and studio equipment through HENKO.
Questions for Buyers
Does HENKO inspect equipment before delivery?
Yes. We assess equipment offered through our platform before it is listed. Once a product has been sold, the seller ships it to HENKO. We inspect its condition, functionality and completeness before forwarding it to the buyer.
How do I pay for my order?
You place and pay for your order through the HENKO webshop. We manage the transaction and keep you informed about delivery.
Can I make an offer?
For selected products, you can request a personal offer. HENKO reviews your proposal and lets you know whether an adjusted selling price is possible.
What if my order arrives damaged or does not match the description?
Please contact HENKO as soon as possible, preferably within 48 hours of delivery. Include photographs of the product and packaging. We will assess the situation and inform you about the next steps. This reporting period does not limit your statutory rights.
Can I return my purchase?
Return and withdrawal rights depend on the transaction and applicable consumer legislation. Any statutory rights remain fully applicable. Please consult our return policy or contact HENKO before returning a product.
Do I receive a warranty with my purchase?
Warranty conditions depend on the product, the seller and applicable legislation. Any additional commercial warranty will be stated in the product listing. Statutory consumer rights remain unaffected where applicable.
Do you ship internationally?
International shipping is available depending on the destination, product and any applicable shipping restrictions. Available shipping options and costs are confirmed during checkout.
Which brands and equipment can I find at HENKO?
HENKO specialises in professional photography, lighting and studio equipment from renowned brands, including Hensel, Profoto, Broncolor, Elinchrom and Manfrotto.
Questions for Sellers
How do I submit my equipment for sale?
Using our Sell Your Equipment form, you can submit product details, condition information and clear photographs. Submitting equipment is free of charge and does not obligate you to sell.
What happens after I submit my equipment?
HENKO evaluates the equipment and its sales potential. If the product is suitable, we discuss the asking price and selling conditions with you before publishing the listing.
Who determines the asking price?
HENKO recommends an asking price based on the equipment’s condition and current market demand. The asking price and selling conditions are agreed with you before publication.
How much will I receive when my equipment sells?
As the seller, you receive 70% of the final selling price. HENKO receives the remaining 30% as compensation for its services. This distribution is calculated on the actual price for which the equipment is sold, even if it differs from the original asking price. Any applicable taxes and additional costs will be discussed with you in advance.
Can buyers negotiate the price?
For selected listings, buyers can request a personal offer. HENKO handles these proposals according to the selling conditions agreed with you in advance. The final selling price always forms the basis for the 70/30 distribution.
Do I need to send my equipment to HENKO in advance?
No. Your equipment remains with you until a buyer has purchased and paid for it. Please ensure that the product remains in the agreed condition and is available for shipment.
Where do I ship the equipment after it has been sold?
After the sale, HENKO provides a shipping label and shipping instructions. You carefully package the equipment and send it to HENKO, not directly to the buyer. We inspect the product before forwarding it to the buyer.
Who is responsible for shipping damage?
Proper and secure packaging is essential. Responsibility for loss or damage depends on the agreed shipping conditions and the circumstances. We explain the applicable arrangements before your equipment is listed for sale.
When will I receive my payment?
After HENKO has inspected and forwarded the equipment, the buyer is asked to report any issues within 48 hours of delivery. Once the transaction has been successfully completed, we arrange payment of your 70% share of the final selling price.
What happens if the equipment does not pass inspection?
If the equipment differs significantly from its description or has an unexpected defect, HENKO will contact you. We discuss our findings and possible next steps before proceeding with the transaction.
Can I reject the proposed selling arrangement?
Yes. You decide whether to accept the proposed asking price and selling conditions. We never publish your equipment without your approval.
What type of equipment can I sell?
We focus on high-quality professional photography, studio and lighting equipment. Examples include flash systems, light modifiers, stands, background systems and related accessories.
Still Have Questions?
We are happy to help you buy or sell professional photography and studio equipment.
Contact Us Sell Your Equipment