Keeping Henko trusted, professional and reliable
Henko is built for serious buyers and sellers of professional photography, studio and lighting equipment. These standards help protect the quality of our marketplace.
What we expect from every seller
Sellers are responsible for honest communication, accurate product descriptions, safe packaging and reliable order handling.
Seller Responsiveness
Sellers are expected to respond to Henko communication and shipping requests within 3 business days.
- Failure to respond may result in listing removal.
- Repeated non-response may lead to account restrictions.
Accurate Descriptions
Product descriptions must accurately reflect condition, functionality, included accessories and known defects.
- Hidden defects may result in returns.
- Misleading listings may be removed.
Shipping Obligations
After a successful sale, sellers must ship the product within 3 business days unless otherwise agreed.
- Failure to ship may lead to order cancellation.
- Delayed shipping may affect seller status.
Products listed on Henko must remain available
Products listed on Henko may not be actively offered on competing marketplaces during the listing period. This prevents double sales, unavailable products and disappointed buyers.
Not allowed while listed on Henko
Offering the same product simultaneously on platforms such as:
- eBay
- Marktplaats
- Facebook Marketplace
- Kleinanzeigen
- Other public classified platforms
Henko reserves the right to remove listings found elsewhere during the active listing period.
Equipment must match the listing
Functional Condition
Equipment must be fully functional unless clearly stated otherwise in the listing.
- Non-functional products may be returned.
- Unsafe electrical products are not allowed.
- Incomplete or defective products must be clearly described.
Poor Product Quality
If a buyer receives a product that is significantly worse than described, Henko may intervene.
- The product may be returned.
- Repair or compensation costs may apply.
- The seller may lose selling privileges.
Transport Damage
Transport damage is at the seller’s risk. The seller must ensure that the product is packed professionally and safely.
Damage caused by insufficient packaging may result in return costs, repair costs or cancellation of the transaction.
Safe packaging is mandatory
Professional equipment is often fragile, heavy and valuable. Sellers must use suitable packaging materials and ensure that the product can safely withstand transport.
- Use sufficient padding and protection.
- Secure fragile parts separately.
- Use strong outer packaging.
- Insure high-value shipments where possible.
How Henko handles rule violations
To protect buyers, sellers and the reputation of the marketplace, Henko may take action when marketplace standards are not met.
Listing Review
Henko may request corrections or additional information before publication.
Listing Removal
Listings may be removed when information is inaccurate or availability is uncertain.
Account Restriction
Repeated issues may lead to temporary seller restrictions.
Permanent Removal
Serious or repeated violations may result in permanent removal from Henko.
What happens when a buyer reports an issue?
If a buyer reports a problem within the approval or return period, Henko will review the situation and may request photos, videos, packaging images or additional information.
Buyer reports an issue
Henko reviews the claim
Seller may be asked for information
Henko determines the next step
Built for trust
These marketplace standards help Henko remain a professional and reliable platform for used photography, studio and lighting equipment.
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