Frequently Asked Questions
Everything you need to know about buying and selling used photography, studio and lighting equipment through Henko.
Questions for buyers
Are all products reviewed before sale?
Yes. Every product listing is reviewed by Henko before publication. We check the product information, images and condition description to improve trust and transparency.
Do I receive warranty?
Warranty depends on the type of listing. Products sold by Henko include a 3-month warranty (unless otherwise stated). Marketplace listings are sold by independent sellers. Any warranty offered is determined by the seller and will always be clearly mentioned in the product description..
What happens if the product arrives damaged?
If your order arrives damaged, contact Henko immediately and provide photos of the packaging and the product. We will investigate the issue and help find a suitable solution.
Can I return a product?
Buyers are encouraged to inspect their purchase immediately upon delivery. If the item does not match its description or arrives damaged, please contact Henko within 48 hours so we can help resolve the issue..
How do I know the seller is trustworthy?
Henko reviews sellers and listings before products go live. Payments are handled securely and sellers are only paid after delivery and buyer approval.
Is my payment secure?
Yes. Payments are processed securely. The seller receives payment only after the product has been delivered and the 48-hour approval period has passed.
Do you ship internationally?
Henko is active in more than 50 countries worldwide. Shipping options may vary depending on seller location, buyer location and product type.
What brands can I find on Henko?
Henko focuses on professional studio, lighting and photography equipment from brands such as Hensel, Profoto, Broncolor, Elinchrom, Manfrotto, Avenger and more.
Questions for sellers
How do I list my equipment?
You can submit your product information, photos, condition details and asking price through the Henko seller submission process.
Does Henko review my listing?
Yes. Every listing is reviewed before publication to ensure quality, consistency and accuracy across the marketplace.
How is my seller payout determined?
After reviewing your equipment, HENKO evaluates its condition, market demand and selling potential. Based on this assessment, we send you a fixed seller payout offer. If you accept, HENKO manages the complete sales process and you receive exactly that amount after a successful sale.
Who determines the selling price?
The public selling price is determined entirely by HENKO. Using market data, comparable sales and our experience, we choose the selling price that gives the best chance of achieving a successful sale while covering the complete HENKO marketplace service.
Our objective is simple: to achieve the highest possible selling price while ensuring you receive the amount you expect.
Can I choose my own selling price?
No. Instead of asking sellers to determine a selling price, HENKO evaluates every item and makes a fixed seller payout offer. This allows us to build the best selling strategy and gives buyers consistent pricing across the marketplace.
When do I get paid?
Payment is released after the buyer has approved the equipment. You receive the agreed seller payout, regardless of the final public selling price.
Do I need to ship the product myself?
Yes. After a successful sale, the seller is responsible for packing the product securely and shipping it to the buyer.
Who is responsible for transport damage?
Transport damage is the responsibility of the seller. The seller must ensure the product is packed professionally and safely for transport.
What if the buyer is not satisfied?
Buyers may return products within 48 hours after delivery. Henko will help guide the return process and assess the situation where needed.
Can I decline the HENKO Offer?
Absolutely. If you don’t agree with our seller payout offer, you’re free to decline it. Your equipment will not be listed unless you approve the offer.
Why sell through HENKO instead of privately?
You don’t have to determine a selling price, negotiate with buyers or handle endless questions. HENKO evaluates your equipment, makes you a fixed payout offer and takes care of the complete sales process—from presentation and marketing to payment.
What equipment can I sell?
You can sell professional photography, lighting and studio equipment including flash systems, light modifiers, backgrounds, stands, tripods, accessories and related products.
How do I know what my equipment is worth?
Simply submit your equipment. HENKO reviews the product and sends you a seller payout offer based on condition, demand and current market value. You’re free to accept or decline the offer.
Still have questions?
Our team is happy to help you buy or sell professional equipment with confidence.
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