HENKO WARRANTY POLICY

Version 1.0

Last Updated: 14-06-2026

1. PURPOSE

The Henko Warranty Policy provides buyers with additional confidence when purchasing used photography, studio and lighting equipment through the Henko Marketplace.

The purpose of this warranty is to cover unforeseen technical defects that were not present in the product description at the time of sale.

This policy forms part of the Henko Marketplace Terms & Conditions and Buyer Protection Policy.

2. WARRANTY PERIOD

Eligible products sold through the Henko Marketplace include a warranty period of:

Three (3) Months

The warranty period begins on the date the buyer receives the product.

Warranty claims submitted after the warranty period expires will not be accepted.

3. ELIGIBLE PRODUCTS

Unless otherwise stated, warranty coverage applies to:

Studio flash systems
Power packs
Monolights
Continuous lighting equipment
Light modifiers with mechanical components
Tripods and support systems with mechanical components
Video equipment
Audio equipment
Professional photography accessories

Henko reserves the right to determine product eligibility.

4. WHAT IS COVERED

The warranty covers technical defects that:

Were not disclosed before sale.
Occur during normal intended use.
Prevent the product from functioning correctly.
Are not caused by buyer misuse.

Examples may include:

Electronic failures
Charging failures
Triggering failures
Internal component failures
Mechanical failures
Manufacturing-related defects

Coverage is limited to the original purchased product.

5. WHAT IS NOT COVERED

The warranty does not cover:

Cosmetic Condition

Scratches
Dents
Paint wear
Discoloration
Surface marks

Normal Wear & Tear

Aging components
Wear from normal use
Expected deterioration of consumable parts

User Damage

Impact damage
Water damage
Fire damage
Electrical misuse
Improper storage

Unauthorized Repairs

Products repaired, modified or disassembled without Henko approval are excluded from warranty coverage.

Consumable Components

Examples include:

Batteries
Lamps
Flash tubes
Modeling lamps
Fuses
Protective covers
Cables

Unless defective upon delivery.

6. USED EQUIPMENT DISCLAIMER

All products sold through Henko are pre-owned unless explicitly stated otherwise.

Buyers acknowledge that used equipment may show signs of previous use.

Minor cosmetic imperfections do not constitute warranty defects.

7. BUYER RESPONSIBILITIES

To maintain warranty coverage, buyers must:

Use products as intended.
Follow manufacturer recommendations.
Store equipment properly.
Report defects promptly.
Cooperate with warranty investigations.

Failure to comply may affect warranty eligibility.

8. WARRANTY CLAIM PROCEDURE

To submit a warranty claim, buyers must contact Henko before the warranty period expires.

The following information may be requested:

Order number
Product information
Description of defect
Photographs
Videos
Serial numbers
Additional supporting documentation

Incomplete submissions may delay claim processing.

9. WARRANTY INVESTIGATION

Henko may investigate warranty claims before determining eligibility.

Investigation may include:

Technical review
Visual inspection
Functional testing
Consultation with specialists
Manufacturer consultation

Henko reserves the right to request shipment of the product for inspection.

10. WARRANTY RESOLUTIONS

If a warranty claim is approved, Henko may choose one of the following remedies:

Repair

The product may be repaired.

Replacement

The product may be replaced with an equivalent product where available.

Partial Refund

A partial refund may be offered where appropriate.

Full Refund

A full refund may be issued if repair or replacement is not possible.

The chosen remedy shall be determined by Henko.

11. SHIPPING COSTS

If a warranty claim is approved:

Henko may cover reasonable shipping costs.
Henko may provide shipping instructions.

If a claim is rejected:

Return shipping costs may be charged to the buyer.

12. EXCLUSIONS FOR PROFESSIONAL USE

Products used commercially, rented to third parties or subjected to unusually intensive use may be excluded from warranty coverage where excessive wear contributed to the defect.

13. EXCLUSIONS FOR THIRD-PARTY DAMAGE

Warranty coverage does not apply where defects result from:

Transport damage after delivery
Accidents
Negligence
Improper installation
Third-party modifications
Environmental conditions

14. FRAUD PREVENTION

Henko reserves the right to reject claims where:

False information is provided.
Products have been intentionally damaged.
Evidence has been manipulated.
Fraudulent activity is suspected.

Accounts involved in fraudulent activity may be suspended or permanently removed from the marketplace.

15. LIMITATION OF WARRANTY

The Henko Warranty is intended to provide reasonable protection for buyers purchasing used equipment.

The warranty does not constitute an insurance policy and does not guarantee uninterrupted operation of any product.

Warranty coverage is limited to the original purchase value of the product.

16. TRANSFERABILITY

The Henko Warranty applies only to the original purchaser.

Warranty coverage may not be transferred to subsequent owners.

17. RELATIONSHIP WITH BUYER PROTECTION

Buyer Protection and Warranty Coverage are separate policies.

Buyer Protection

Covers:

Delivery issues
Product misrepresentation
Missing accessories
Undisclosed defects at delivery

Warranty